These Terms of Service govern your use of the Viva Casa website and any services provided by Viva Casa. By accessing this website, submitting information, scheduling a consultation, or purchasing services, you agree to these Terms.

ABOUT VIVA CASA

Viva Casa provides nonmedical senior home-management and coordination services designed to help older adults continue living independently, comfortably, safely, and well at home. Our services may include coordinating medical care teams, appointments, caregivers, household services, transportation, groceries, deliveries, home maintenance, technology assistance, vendors, and family communications.

NONMEDICAL SERVICES

Viva Casa is not a medical provider, home healthcare agency, personal-care agency, emergency service, law firm, financial adviser, or licensed clinical practice. We do not diagnose or treat medical conditions, administer medications, provide nursing services, perform personal care, make medical decisions, or provide emergency assistance. Medical information, diagnoses, treatment instructions, and clinical updates must come from the appropriate licensed healthcare professional. With proper authorization, Viva Casa may help coordinate appointments, schedules, communications, and follow-up with medical providers. If you believe someone is experiencing a medical or safety emergency, call 911 or the appropriate emergency service immediately. Do not rely on this website, email, text messaging, or Viva Casa personnel for emergency assistance.

CLIENT SERVICE AGREEMENT

Website content provides general information about Viva Casa’s services. The specific services, fees, responsibilities, communication preferences, service schedule, cancellation provisions, and other terms applicable to a client relationship will be contained in a separate written service agreement. If these Terms conflict with a signed client service agreement, the client service agreement will control with respect to the services covered by that agreement.

THIRD-PARTY PROVIDERS

Viva Casa may help identify, schedule, communicate with, or coordinate third-party providers, including healthcare professionals, caregivers, transportation providers, housekeepers, maintenance professionals, delivery services, technology professionals, and other vendors. Unless expressly stated otherwise in writing, these providers are independent third parties and are not employees, agents, or representatives of Viva Casa. They remain responsible for their own services, licensing, insurance, conduct, pricing, quality, and compliance with applicable laws. Viva Casa does not guarantee the availability, performance, safety, suitability, or outcome of services provided by a third party. Clients retain the right and responsibility to approve providers and make final decisions concerning their services.

CLIENT AND FAMILY RESPONSIBILITIES

Clients and authorized family representatives agree to:

• Provide accurate and complete information
• Inform Viva Casa of relevant changes in needs, circumstances, schedules, or contact information
• Identify the individuals authorized to receive updates or make decisions
• Provide required permissions before Viva Casa communicates with medical professionals, vendors, or family members
• Maintain a safe and respectful environment for Viva Casa personnel and third-party providers
• Make medical, legal, financial, and personal decisions through the appropriate qualified professionals
• Pay service fees and third-party expenses when due Viva Casa may rely on information supplied by the client, family members, authorized representatives, and third-party professionals.

AUTHORIZATION AND COMMUNICATION

Viva Casa will communicate with medical providers, family members, caregivers, vendors, and other parties only as reasonably necessary to perform agreed-upon services and when appropriate permission has been provided. Clients are responsible for identifying who may receive information and who has authority to provide instructions. Viva Casa may request written authorization, identification, healthcare releases, powers of attorney, or other documentation before acting on instructions or disclosing information. Routine communications may occur by telephone, email, text message, video call, messaging application, or another agreed-upon method. Electronic communications involve privacy and security risks, and their uninterrupted delivery cannot be guaranteed.

FAMILY UPDATES

Viva Casa may provide families and authorized representatives with nonmedical updates concerning household services, appointments, schedules, vendors, observed needs, and other agreed-upon matters. Medical diagnoses, clinical interpretations, treatment decisions, and formal medical updates remain the responsibility of licensed healthcare professionals. Viva Casa may follow up with a medical provider when an authorized family member has not received needed information, but we cannot guarantee when or whether that provider will respond.

FEES AND PAYMENT

Current service fees will be presented before services begin and documented in the applicable proposal or service agreement. Clients are responsible for:

• Viva Casa service fees
• Approved purchases and household expenses
• Charges from third-party providers
• Applicable taxes, processing fees, or other agreed-upon expenses

Payment is due according to the schedule stated in the applicable service agreement or invoice. Viva Casa may pause or discontinue nonemergency services if an account becomes past due. Viva Casa may require advance funding or a valid payment method before making purchases or engaging third-party services on a client’s behalf.

CANCELLATIONS AND RESCHEDULING

Consultations may be rescheduled with reasonable notice. Cancellation and rescheduling requirements for ongoing services, appointments, transportation, vendor visits, or other scheduled activities will be stated in the client service agreement. Charges imposed by third-party providers remain subject to those providers’ cancellation policies. Fees may apply when services are canceled without the required notice or after Viva Casa has committed time, incurred expenses, or engaged a third party.

REFUNDS

Fees for completed services, time already worked, approved purchases, incurred expenses, and third-party charges are nonrefundable. Any refund for prepaid but unused Viva Casa services will be determined according to the applicable client service agreement. Refunds cannot be guaranteed for amounts paid to independent third parties.

ACCESS TO THE HOME

When services require access to a residence, the client or authorized representative is responsible for providing safe and lawful access. Keys, access codes, security-system information, and other access credentials will be handled according to the applicable service agreement and Viva Casa’s security procedures. Clients must promptly notify Viva Casa when access information changes or should no longer be used. Viva Casa may decline or discontinue entry when conditions appear unsafe, unlawful, threatening, unsanitary, or beyond the agreed scope of services.

SAFETY AND CHANGES IN CONDITION

Viva Casa personnel may report observed concerns to the client, an authorized representative, or an appropriate professional. Such observations are not medical assessments, safety certifications, or guarantees. Viva Casa does not provide continuous supervision or monitoring unless expressly stated in a written agreement. We cannot guarantee that accidents, emergencies, property damage, health changes, falls, criminal activity, or other events will be detected or prevented.

PRIVACY AND CONFIDENTIALITY

Viva Casa will use personal information to operate the website, respond to inquiries, coordinate requested services, process payments, communicate with authorized parties, and meet legal or operational obligations. Information may be disclosed when authorized, reasonably necessary to provide services, required by law, or necessary to address a serious safety concern. Use of this website is also governed by the Viva Casa Privacy Policy. Viva Casa is not necessarily a HIPAA-covered entity, and communications with Viva Casa should not be assumed to have the same legal protections as communications with a healthcare provider.

WEBSITE CONTENT

Website content is provided for general informational purposes and may be updated without notice. While Viva Casa aims to provide accurate information, we do not warrant that all content is complete, current, or free from errors. Nothing on this website constitutes medical, legal, financial, or other professional advice.

INTELLECTUAL PROPERTY

Unless otherwise stated, the Viva Casa name, logo, website design, written content, graphics, photographs, downloads, and other original materials are owned by or licensed to Viva Casa and are protected by applicable intellectual-property laws. You may view and use website content for personal, noncommercial purposes. You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

PROHIBITED USE

You may not use this website to:

• Violate any law or the rights of another person
• Submit false, misleading, harmful, or unauthorized information
• Attempt to gain unauthorized access to the website or its systems
• Introduce malicious code or interfere with website operation
• Copy, scrape, or commercially exploit website content without permission
• Impersonate another person or misrepresent your authority

DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the website and its content are provided “as is” and “as available.” Viva Casa does not guarantee that the website will be uninterrupted, error-free, or secure, or that services will produce any particular health, personal, household, or financial outcome. Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Viva Casa will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or services. Viva Casa is not responsible for acts, omissions, delays, errors, injuries, property damage, data loss, service failures, or other losses caused by independent third-party providers, medical professionals, family members, vendors, transportation providers, internet services, or circumstances beyond Viva Casa’s reasonable control. Any additional limitations applicable to paid services will be stated in the client service agreement. Nothing in these Terms limits liability that cannot lawfully be limited.

INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify and hold Viva Casa and its owners, employees, and representatives harmless from claims, damages, expenses, or liabilities arising from inaccurate information you provide, instructions issued without proper authority, misuse of the website, violation of these Terms, or unlawful conduct. This provision does not apply to the extent a claim results from conduct for which liability cannot legally be waived or limited.

SUSPENSION OR TERMINATION

Viva Casa may restrict website access or suspend or terminate services when:

• Payment obligations are not met
• The environment is unsafe or abusive
• Requested actions are unlawful, unethical, or outside our scope
• Required information or authorization is withheld
• Continued service is no longer reasonably practical
• These Terms or a client service agreement are materially violated

Termination of ongoing client services will otherwise be governed by the applicable service agreement. GOVERNING LAW

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Unless otherwise required by law or agreed in writing, legal proceedings relating to these Terms will be brought in a court of competent jurisdiction located in Fulton County, Georgia.

CHANGES TO THESE TERMS

Viva Casa may update these Terms periodically. Revised Terms will be posted on this page with a new effective date. Changes will apply prospectively unless otherwise permitted by law. Continued use of the website after revised Terms become effective constitutes acceptance of those revisions.

SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

ENTIRE AGREEMENT

These Terms, the Privacy Policy, and any applicable signed service agreement constitute the complete agreement governing the relevant website use and services, superseding prior discussions or representations concerning the same subject.

CONTACT

Questions about these Terms may be directed to:

Email: hello@vivacasa.vip
Telephone: 310.775.1933