This Privacy Policy explains how Viva Casa (“Viva Casa,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information obtained through our website, inquiries, consultations, and senior home-management and coordination services. By using this website or providing information to Viva Casa, you acknowledge the practices described in this Privacy Policy.

INFORMATION WE COLLECT

We may collect information directly from older adults, family members, authorized representatives, prospective clients, service providers, and other individuals involved in coordinating services. This information may include:

• Name, address, telephone number, and email address
• Contact information for family members and authorized representatives
• Information submitted through website forms, email, telephone, text message, or consultations
• Service needs, preferences, schedules, appointments, and household information
• Contact information for medical care teams, caregivers, vendors, and other service providers
• Accessibility, mobility, dietary, transportation, technology, and home-management needs
• Information concerning appointments, service coordination, and requested follow-up
• Payment, billing, transaction, and invoice information
• Home-access information, when required to provide agreed-upon services
• Communications, instructions, authorizations, and service records
• Any other information voluntarily provided to us Please provide personal information only when you are authorized to do so.

HEALTH-RELATED INFORMATION

Because Viva Casa coordinates services surrounding an older adult’s care and life at home, clients or authorized representatives may provide us with limited health-related information. We use this information only as reasonably necessary to coordinate agreed-upon services, appointments, medical care teams, caregivers, transportation, equipment deliveries, family communications, and related support. Viva Casa does not diagnose medical conditions, provide treatment, administer medications, make medical decisions, or provide medical or personal care. Medical diagnoses, clinical information, treatment recommendations, and formal medical updates remain the responsibility of licensed healthcare professionals. Viva Casa is not necessarily a healthcare provider or HIPAA-covered entity. Information provided to us should not automatically be assumed to receive the same legal protections as information held by a HIPAA-covered healthcare provider. When applicable, we will follow contractual or legal requirements governing information received from a healthcare organization.

INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies. This information may include:

• Internet Protocol address
• Browser and device type
• Operating system • Pages viewed and links selected
• Date, time, and duration of visits
• Referring website or source
• General geographic location
• Website performance and interaction information We may use this information to operate, secure, understand, and improve the website and our communications.

COOKIES AND SIMILAR TECHNOLOGIES

Cookies and similar technologies may be used to support website functionality, remember preferences, understand website traffic, measure performance, and improve the user experience. Your browser may allow you to block or delete cookies. Disabling certain cookies may affect how parts of the website function. Third-party services integrated into the website may use their own cookies and similar technologies according to their respective privacy policies.

HOW WE USE INFORMATION

We may use personal information to:

• Respond to inquiries and schedule consultations
• Evaluate requested services
• Develop and carry out an agreed-upon service plan
• Coordinate medical care teams, appointments, caregivers, transportation, household services, maintenance, deliveries, vendors, and other requested support
• Communicate with older adults, family members, authorized representatives, medical providers, caregivers, and vendors
• Provide nonmedical updates to authorized individuals
• Follow up with medical providers when properly authorized
• Arrange purchases or services approved by the client or authorized representative
• Process payments, invoices, and reimbursements • Maintain service and communication records • Personalize and improve our services
• Operate, analyze, maintain, and secure our website
• Prevent fraud, misuse, security threats, and unlawful activity
• Enforce our agreements and protect our legal rights • Comply with legal, regulatory, insurance, and operational obligations

We may also use information for another purpose disclosed when the information is collected or with appropriate authorization.

AUTHORIZED FAMILY MEMBERS AND REPRESENTATIVES

Clients are responsible for identifying who is authorized to receive information, provide instructions, approve expenses, or make decisions. Before communicating with another person, Viva Casa may request identification, written authorization, a healthcare release, a power of attorney, guardianship documentation, or other evidence of authority. We may rely on the information and authorization provided to us until we receive notice that it has changed or been withdrawn.

HOW WE SHARE INFORMATION

We may share personal information only as reasonably necessary to provide requested services, carry out authorized instructions, operate our business, or comply with the law. Information may be shared with:

• Authorized family members and representatives
• Medical professionals and medical care teams
• Caregivers and companion-service providers
• Transportation, housekeeping, maintenance, delivery, technology, and other household-service providers
• Vendors selected or approved by the client or authorized representative
• Payment processors, scheduling platforms, website hosts, communication providers, software providers, and other companies supporting our operations
• Accountants, attorneys, insurers, consultants, and other professional advisers
• Government authorities, courts, emergency personnel, or other parties when required or permitted by law

Third-party providers may have their own privacy practices and remain responsible for how they collect, use, maintain, and protect information provided directly to them. We do not sell personal information for money. We do not share personal information with unaffiliated third parties for their own independent marketing purposes without permission.

SERVICE PROVIDERS

We may engage third-party companies to support website hosting, scheduling, communications, document management, payment processing, analytics, customer management, and other business functions. These providers may access information only as reasonably necessary to perform their services for us, subject to their agreements, privacy policies, and applicable legal obligations. Viva Casa does not retain complete payment-card information when payments are processed directly through an independent payment processor.

ELECTRONIC COMMUNICATIONS

Viva Casa may communicate through telephone, email, text message, video call, messaging application, or another method selected or approved by the client or authorized representative. Electronic communications involve privacy and security risks. Messages may be delayed, misdirected, accessed by others with access to a device or account, or affected by circumstances outside our control. Please do not use email, text messages, website forms, or messaging applications for emergencies. Call 911 or the appropriate emergency service when immediate assistance is required.

HOME-ACCESS INFORMATION

When agreed-upon services require access to a residence, Viva Casa may receive keys, entry instructions, alarm details, access codes, or other security information. We use such information only to facilitate authorized access and service coordination. Clients must promptly inform us when access information changes or should no longer be used. Access information may be shared with an approved provider only when reasonably necessary to perform an authorized service.

DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, electronic communication, storage system, or data-transmission method can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of personal information. If we become aware of a security incident involving personal information, we will investigate and provide any notice required by applicable law.

DATA RETENTION

We retain personal information for as long as reasonably necessary to:

• Provide and document services
• Maintain business and financial records
• Complete transactions
• Resolve disputes • Enforce agreements
• Meet insurance, tax, legal, and regulatory obligations
• Protect clients, Viva Casa, and others

Retention periods may vary according to the type of information, the nature of the relationship, and applicable requirements. Information no longer reasonably required may be deleted, anonymized, or securely destroyed.

YOUR PRIVACY CHOICES

Subject to applicable law, you may request that we:

• Provide information about the personal information we maintain about you
• Correct inaccurate or incomplete information
• Update your communication preferences
• Stop nonessential promotional communications
• Delete certain information when continued retention is not required
• Withdraw an authorization previously provided

Some information may need to be retained to complete requested services, maintain required records, protect legal rights, comply with the law, or document prior transactions and communications. To submit a request, contact us using the information at the end of this policy. We may take reasonable steps to verify your identity and authority before acting on a request.

MARKETING COMMUNICATIONS

You may unsubscribe from promotional emails by using the unsubscribe option provided in the message or by contacting us directly. You may continue to receive operational communications concerning consultations, appointments, services, payments, safety matters, or an existing client relationship even after declining promotional communications.

THIRD-PARTY LINKS AND SERVICES

Our website may contain links to websites, scheduling platforms, payment services, social-media platforms, or other services operated by third parties. Viva Casa does not control and is not responsible for the privacy, security, content, or business practices of those third parties. Please review their privacy policies before providing information.

CHILDREN’S PRIVACY

Viva Casa’s website and services are intended for adults and are not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 through this website. If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and address the matter.

LEGAL DISCLOSURES AND SAFETY

We may preserve or disclose information when we reasonably believe doing so is necessary to:

• Comply with a law, regulation, subpoena, court order, or other legal process
• Respond to a serious health or safety concern
• Contact emergency services or appropriate authorities
• Investigate suspected fraud, abuse, unlawful activity, or a security incident
• Protect the rights, safety, property, or wellbeing of a client, Viva Casa, or another person
• Establish, exercise, or defend legal claims

BUSINESS TRANSFERS

If Viva Casa is involved in a merger, acquisition, financing, reorganization, sale of assets, or transfer of operations, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations. The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through another reasonable method when appropriate.

CONTACT US

Questions, concerns, or requests concerning this Privacy Policy may be directed to:

Email: hello@vivacasa.vip
Telephone: 404.860.2499